Privacy Policy

Last Updated: September 25, 2025

This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website and use our services. We are committed to protecting your privacy and ensuring the security of your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller Information

We are the data controller responsible for your personal information. Our contact details are:

Email: [email protected]
Address: 15 Bishopsgate, London EC2N 3AR, United Kingdom

Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide to us, including:

  • Contact information (email address, name)
  • Account registration details
  • Communication preferences
  • Support inquiries and correspondence
  • Feedback and survey responses

Information Collected Automatically

When you visit our website, we automatically collect certain information:

  • IP address and location data
  • Browser type and version
  • Operating system information
  • Device identifiers
  • Website usage patterns and navigation paths
  • Time and date of visits
  • Referring website addresses

Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing behavior. For detailed information about our use of cookies, please refer to our Cookie Policy.

How We Use Your Information

We use your personal information for the following purposes:

Service Provision

  • Providing and maintaining our website and services
  • Processing your requests and inquiries
  • Delivering customer support
  • Managing your account and preferences

Communication

  • Responding to your questions and support requests
  • Sending important service announcements
  • Providing updates about our services (where you have consented)

Website Improvement

  • Analyzing website usage to improve functionality
  • Identifying and fixing technical issues
  • Enhancing user experience and navigation
  • Developing new features and services

Legal and Security

  • Complying with legal obligations
  • Protecting against fraud and security threats
  • Enforcing our terms of service
  • Maintaining records for regulatory purposes

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: Where you have given clear consent for specific processing activities
  • Legitimate Interest: For website analytics, security, and service improvement
  • Legal Obligation: To comply with applicable laws and regulations
  • Contract: To fulfill our obligations under any agreements with you

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Website hosting and maintenance
  • Analytics and performance monitoring
  • Customer support services
  • Email communication services

Legal Requirements

We may disclose your information when required by law or in response to:

  • Valid legal processes (court orders, subpoenas)
  • Regulatory investigations
  • Law enforcement requests
  • Protection of our rights and safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Specific retention periods include:

  • Account information: Until account deletion plus 7 years for legal compliance
  • Website analytics data: Up to 26 months
  • Communication records: Up to 3 years
  • Marketing consent records: Until consent is withdrawn plus 3 years

Your Rights

Under data protection law, you have the following rights regarding your personal information:

Access and Portability

  • Request access to your personal data
  • Receive a copy of your data in a portable format
  • Understand how your data is being processed

Correction and Deletion

  • Correct inaccurate or incomplete information
  • Request deletion of your personal data (right to be forgotten)
  • Object to processing in certain circumstances

Control and Restriction

  • Withdraw consent for processing at any time
  • Restrict processing in specific situations
  • Object to direct marketing communications

Complaints

  • Lodge a complaint with the Information Commissioner’s Office (ICO)
  • Contact us directly about privacy concerns

To exercise any of these rights, please contact us using the information provided in this policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication systems
  • Staff training on data protection principles
  • Incident response procedures

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

We primarily process data within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, including:

  • Adequacy decisions by the UK government
  • Standard contractual clauses approved by the ICO
  • Binding corporate rules for multinational organizations

Children’s Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately so we can delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will:

  • Update the “Last Updated” date at the top of this policy
  • Provide notice through our website or email
  • Obtain consent for material changes where required by law

We encourage you to review this policy periodically to stay informed about how we protect your information.

Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.

Contact Us

If you have questions about this Privacy Policy, want to exercise your rights, or have concerns about how we handle your personal information, please contact us:

Email: [email protected]
Address: 15 Bishopsgate, London EC2N 3AR, United Kingdom

For complaints about our data processing activities, you can also contact the Information Commissioner’s Office:

  • Website: ico.org.uk
  • Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Definitions

  • Personal Data: Any information relating to an identified or identifiable individual.
  • Processing: Any operation performed on personal data, including collection, storage, and deletion.
  • Data Controller: The entity that determines the purposes and means of processing personal data.
  • Data Processor: The entity that processes personal data on behalf of the data controller.