Responsible Gambling

Last Updated: September 25, 2025

We are committed to promoting responsible gambling and protecting our players from the potential harms associated with gambling. This page provides information, tools, and resources to help you maintain control over your gambling activities and enjoy our games safely.

Understanding Gambling Risks

Gambling should be viewed as a form of entertainment, not as a way to make money or solve financial problems. While most people can gamble safely, some individuals may develop problems that can affect their personal, financial, and social wellbeing.

Signs of Problem Gambling

It’s important to recognize the warning signs of problem gambling:

Financial Signs:

  • Spending more money than you can afford to lose
  • Borrowing money to gamble or pay gambling debts
  • Lying about gambling losses or activities
  • Neglecting bills or financial responsibilities

Behavioral Signs:

  • Gambling for longer periods than intended
  • Being unable to stop or reduce gambling despite wanting to
  • Feeling restless or irritable when not gambling
  • Gambling to escape problems or negative emotions

Emotional Signs:

  • Feeling guilty, anxious, or depressed about gambling
  • Mood swings related to wins and losses
  • Preoccupation with gambling activities
  • Loss of interest in other activities or hobbies

Social Signs:

  • Neglecting relationships, work, or family responsibilities
  • Lying to friends and family about gambling activities
  • Isolation from social activities not related to gambling

Safe Gambling Guidelines

Follow these guidelines to help maintain control over your gambling:

Set Limits Before You Play

  • Decide how much money you can afford to lose before you start
  • Set a time limit for gambling sessions
  • Never gamble with money needed for essential expenses
  • Don’t chase losses by betting more than planned

Take Regular Breaks

  • Take frequent breaks during gambling sessions
  • Step away from gambling if you feel frustrated or emotional
  • Engage in other activities and hobbies regularly
  • Maintain a balanced lifestyle

Keep Gambling in Perspective

  • View gambling as entertainment, not as an investment
  • Understand that the house always has an edge
  • Accept that losses are part of gambling
  • Don’t let gambling interfere with work, relationships, or responsibilities

Tools and Resources

We provide various tools to help you maintain control over your gambling activities:

Self-Assessment Tools

Regular self-assessment can help identify potential problems early. Ask yourself:

  • Do I gamble more than I intended?
  • Do I feel anxious when I’m not gambling?
  • Has gambling caused problems in my relationships?
  • Do I lie about my gambling activities?
  • Have I tried unsuccessfully to reduce my gambling?

Setting Personal Limits

Consider implementing these personal limits:

  • Daily, weekly, or monthly spending limits
  • Time limits for gambling sessions
  • Loss limits that trigger automatic breaks
  • Regular review of your gambling patterns

Available Support Services

If you’re concerned about your gambling or need help, various support services are available:

UK Support Organizations

GamCare

  • Website: gamcare.org.uk
  • National Gambling Helpline: 0808 8020 133
  • Free, confidential advice and support
  • Online chat and email support available

Gamblers Anonymous

  • Website: gamblersanonymous.org.uk
  • Fellowship of people with gambling problems
  • Regular meetings across the UK
  • 12-step recovery program

Gambling Therapy

  • Website: gamblingtherapy.org
  • Global online support community
  • Free online counseling services
  • Multilingual support available

BeGambleAware

  • Website: begambleaware.org
  • Information and advice about gambling
  • Treatment finder for local services
  • Educational resources

Professional Help

If gambling is causing significant problems in your life, consider seeking professional help from:

  • Licensed counselors specializing in gambling addiction
  • Mental health professionals
  • Financial advisors for debt management
  • Legal advisors for complex financial situations

Protecting Vulnerable Groups

Minors

Gambling is strictly prohibited for anyone under 18 years of age. We implement strict age verification procedures and encourage parents to:

  • Monitor their children’s online activities
  • Educate children about gambling risks
  • Use parental controls on devices and internet connections
  • Be aware of signs of underage gambling

Vulnerable Adults

Some adults may be particularly vulnerable to gambling problems, including those with:

  • Mental health conditions
  • Substance abuse problems
  • Financial difficulties
  • History of addictive behaviors

We encourage family members and friends to watch for signs of problem gambling and offer support when needed.

Our Commitment

We are committed to responsible gambling through:

Player Protection Measures

  • Age verification systems
  • Identity verification procedures
  • Monitoring for unusual gambling patterns
  • Intervention when problems are identified

Information and Education

  • Clear information about odds and game mechanics
  • Educational materials about responsible gambling
  • Regular reminders about gambling risks
  • Promotion of responsible gambling messages

Collaboration with Authorities

  • Working with regulatory bodies
  • Supporting research into gambling harm
  • Implementing industry best practices
  • Contributing to responsible gambling initiatives

Getting Help

If you need immediate help or support regarding gambling problems:

Emergency Situations

If you are in immediate danger or having thoughts of self-harm:

  • Contact emergency services: 999
  • Call Samaritans: 116 123 (free, 24/7)
  • Visit your nearest hospital emergency department

General Support

For non-emergency gambling-related support:

  • Contact the support organizations listed above
  • Speak with your GP or healthcare provider
  • Reach out to trusted friends or family members
  • Consider professional counseling services

Taking Action

If you recognize signs of problem gambling in yourself or others:

Immediate Steps

  1. Acknowledge that there may be a problem
  2. Reach out for support from professionals or support groups
  3. Consider self-exclusion from gambling activities
  4. Remove access to gambling funds
  5. Inform trusted friends or family members

Long-term Recovery

  • Engage with ongoing counseling or support groups
  • Develop healthy coping strategies
  • Address underlying mental health issues
  • Build a support network
  • Consider lifestyle changes that support recovery

Contact Information

If you have questions about responsible gambling or need support:

Email: [email protected]
Address: 15 Bishopsgate, London EC2N 3AR, United Kingdom

Additional Resources

Financial Support

Mental Health Support

Family and Friends

Remember, seeking help is a sign of strength, not weakness. Recovery is possible with the right support and commitment to change.